Refund policy

RETURNS

If for any reason you are not 100% Satisfaction with your purchase and package remains unopened and sealed, please contact us within 30 days of receiving your order and we will make it right!  All returns are subject to shipping charges payable by the customer.

Please contact us at info@aurorapuzzles.com

EXCEPTIONS/ non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.  Shipping will be the responsibility of the customer.